philips respironics encore pro 2.23 typical install

So.I guess my next step is to try EncorePro. I also installed the latest Windows version of Sleepyhead, and I received the same 'Couldn't find any new Machine Data at the locations given' error message that I was receiving with the Mac version. I see from searching these forums that I'm not alone with this problem. Although I successfully 'assigned the card' to myself - on the 'Download Card' tab, it states that 'The media belongs to the current patient' - I get this message when I click on 'Download': 'Media read successfully - The card data is not valid and was not saved. I installed EncoreBasic 2.2.2.0 using the links and instructions here. So, I installed Win 7 64-bit on a separate partition on my Mac. After searching this forum and other apnea forums, I was able to see that others have been having the exact same problem with this machine specifically and PR's Series 60 machines in general with Sleepyhead. I received a 'Couldn't find any new Machine Data at the locations given' error message. I primarily use a Mac, and I first downloaded the Mac version of Sleepyhead. I know it's there, as first my medical supply company and second my doctor have been able to download all sorts of data from the card. I crunch numbers and data for a living as a financial analyst, and what is driving me crazy is that I can't access the data on my SD card (I thrive on data! I need to see the data that's on the card!). I have been using a PR BiPap S/T C Series Dom 30 Model 1060p since December 31st last year. Hello everyone! Although I have been peeking in on this forum since I was diagnosed with both obstructive and central apnea at the end of the last year and have learned an incredible amount from all of you (which I am very appreciative of), this is my first post.

Philips respironics encore pro 2.23 typical install